System Selection - Platt & Hill Limited
Platt & Hill Limited, an independent company, specialising in the manufacture of products primarily for the furniture trade, commissioned us to select a replacement for their existing ERP system.More Info

IT Strategy & Systems Selection - Ferranti Technologies Limited
Ferranti Technologies Limited, a world-class supplier of electronic, electrical and electro-mechanical equipment, commissioned us to undertake an IT Strategy Study, followed by a Systems Selection.More Info

IT Strategy - a Stately Home
This 18th Century stately home is now run by a Trust. We were commissioned to produce an IT Strategy to enable evolution from a series of separate systems to an integrated suite of systems.More Info

Selection of Software Developer - Dyson Insulations Limited
Dyson Insulations Limited, which specialises in cavity wall and roof insulation, and home heating systems, commissioned us to select a software developer to develop new applications systems.More Info

Training the Users

This is the part of the sub-web covering the Implementation of Applications Software. To go to the overview of this sub-web, please click Overview. To go to the web-site home page, please click Home.

The key users of any system should be trained by people who really understand the system. Subsequently, occasional users can be trained by the key users and should look to those key users for support on difficult matters. The following points should be noted:

  • training should usually be provided by the supplier and the cost identified in his/her proposal. Very occasionally the training could be provided by somebody in-house who has the relevant knowledge but this would be the exception;
  • training can be undertaken on-site or off-site. Off-site has the advantage of less distractions but there tends to be a charge per attendance whereas on-site training tends to be on a per day rate for the trainer.
  • training should always be coupled to use and should be broken into manageable chunks. For instance if a sales ledger was being set up, the training might well be split into:

* how to add, amend and delete customers and take prints of these details;

* a week or more practising setting up, and amending, customer records;

* further training on how to add, amend and delete transactions such as invoices, payments, and adjustments;

* a week practising setting up, and amending, transactions;

* further training on how to extract data and produce reports;

* several weeks entering all the live data.

This ensures that the training is used whilst still fresh and becomes second nature before the next part is given.